Message from App
Once you log in at night, sending screenshots in the ekok App is easy, so problems are identified quickly
- Login Problems
- APK Install Questions
- bKash Transaction Details
ekok Support: Dhaka Office and Weekend Support
There is no paper-thin slow support here at ekok Support; offices, maps and bKash help are available together, Dhaka users find answers easily.
Download APK ekok Login Guide
Weekend hours for ekok Contact
Many sites delay responses on Friday–Saturday; here ekok Contact is open on Saturdays too, so contact never stalls during Dhaka's busy times; phone, messages and office directions are all in one place.
Friday
Answers available even during prayer times from 2 PM to 9 PM
Saturday
From 10 AM to 10 PM, contact remains easy despite Dhaka traffic
Sunday
From 11 AM to 8 PM, quick responses on ekok Help
Direct Office
If you notify in advance, someone will be at the desk; the map is also below
Three easy ways to get ekok Help
Not everyone works the same way; some prefer messaging, some want to go to the office to talk, and some open support in the app, so ekok App, Office and Map are all useful
Dhaka Office
Address kept with Mirpur, Uttara and Motijheel in mind; you can reach from the nearest bus stop in just a few minutes
- Direct Talk
- Office Directions
- Fast Verification
bKash, Nagad, Rocket
In Bangladesh, these three familiar methods are shown separately, reducing back-and-forth on top-up or verification
- bKash Information
- Nagad Support
- Rocket Instructions
ekok Contact Office on Map
Many people look up Google Maps before the address; here the office directions are straightforward, so there is less need to call unnecessarily for those traveling within Dhaka; this map is very useful
Address Hint
From the Dhanmondi area, rickshaws and cars are easy to get; showing ID before entering the office speeds things up
Travel Convenience
Both the metro and bus routes work; in rain, given Dhaka traffic, leave a bit earlier
What to bring first
Keep the registered name and mobile number correct; this helps verification proceed in 2 steps and reduces errors
Where to find ekok Support when the office is closed
Nighttime doesn't provide all answers at once, but ekok Support's app-based messages and FAQ stay open, so you don't have to wait until the next day for small problems
Another benefit is that common inquiries about top-up or verification are written separately for bKash, Nagad and Rocket, so your top-up or verification questions can be quickly filtered; whether the office is open or not, ekok Contact is always at hand
What to keep in mind for support
Account Information
Keep the registered name and mobile number correct; this helps verification proceed in 2 steps and reduces errors
Send Screenshot
If you see an error message, keep one clear screenshot; it helps a lot
Network Check
If the network is weak, messages may be delayed; in some areas of Dhaka, speed drops a bit in the evening
Want to go faster?
Before coming to the office, review the ekok Login Guide, then download the APK to make entering support easier next time
Download APK